Q: How do I check the status of my order?
A: After placing your order, please allow up to 2 business days for processing. Our fulfillment team carefully packs and prepares each order before shipment. Once your order ships, you will receive a shipping confirmation email with tracking information.
You can also visit our website at any time and click the “Track Orders” page to view real-time updates.
If you have not received a shipping confirmation after 3 business days, please contact us and we will gladly look into it for you.
Q: How long does shipping take?
U.S. Domestic Orders:
• Orders over $50 qualify for FREE standard shipping within the United States.
• Standard delivery typically takes 3–7 business days after shipment.
• All orders ship from our U.S. warehouse.
International Orders:
• International shipping rates are calculated at checkout.
• Delivery times vary by destination.
• Customs duties, VAT, and import taxes are NOT included and are the responsibility of the recipient. This commonly applies to destinations such as Canada and European countries.
Q: Do you ship internationally?
A: Yes! We ship worldwide so customers around the globe can enjoy our toys.
Q: Is your website secure with my personal information?
A: Absolutely. Our website uses SSL encryption to protect your personal information. We do not store your credit card details. Payment information is securely processed at the time of purchase.
Q: Does Green Elephant Home & Toys provide a quality guarantee?
A: Yes. We stand behind the quality of our products and strive to provide the best possible shopping experience. If you have any concerns, please contact us with your order number and details — we’re happy to help.
Q: Do you offer refunds if I don’t like the product?
A: Please visit our Refund Policy page for full details. You are always welcome to contact us directly regarding your specific order.
If you have any additional questions that are not addressed here, please don’t hesitate to reach out. We’re happy to assist you 💛
